Salesforce Advanced-Administrator Exam Syllabus

Salesforce Advanced-Administrator Exam

Salesforce -

Total Questions: 421

What Topics are Included in the Salesforce Advanced-Administrator Exam?

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Salesforce Advanced-Administrator Exam Overview :

Exam Name Salesforce -
Exam Code Advanced-Administrator
Official Information
See Expected Questions Salesforce Advanced-Administrator Expected Questions in Actual Exam

Salesforce Advanced-Administrator Exam Topics :

Section Weight Objectives
Extending Custom Objects and Applications: 8%
  • Describe the appropriate use of relationship types when building custom objects (master-detail, lookup).
Auditing and Monitoring: 6%
  • Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).
Sales Cloud Applications: 10%
  • Explain how to customize and maintain products, price books, schedules, and quotes.
  • Describe the capabilities of forecasting (categories, hierarchy, quotas).
Service Cloud Applications: 10%
  • Explain how to create and maintain Salesforce Knowledge (article record types, data categories).
  • Explain how to create and maintain service entitlements and entitlement processes.
  • Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).
Data Management: 10%
  • Explain the tools and best practices for improving and enriching data quality (validation, managing duplicates, enriching, archiving).
Content Management: 3%
  • Explain how to set up and maintain Salesforce Content.
Change Management: 10%
  • Describe the options available to move metadata between environments (change sets, Salesforce extensions for Visual Studio Code).
  • Describe the capabilities and best practices for using change sets to move metadata between environments.
Analytics, Reports and Dashboards: 10%
  • Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
Process Automation: 13%
  • Given a scenario, troubleshoot an approval process.
  • Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process automation, formula fields, and when to use programmatic techniques).

Updated Salesforce Advanced-Administrator Exam Syllabus:

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